If you are not entirely satisfied with your order, returns may be accepted at Le Loft De Paris. Before returning the products, please take note of the following guidelines:

• EMAIL us first before sending back your order. Returns will not be accepted, refunded, or honored without emailing our office to inform us of the products you are returning.
• A customer care representative will give you instructions on how to make a valid return to our office. You will be given a Product Returns Confirmation number which you will attach to the package you are returning.

Please refer to our Shipping & Returns page for more information.

In some cases, when you email to inform us of product returns, it’s possible that we will send you a replacement or make other arrangements. This will be evaluated by the Customer Care Representative.

Allow 2-5 business days for the refund to process on the original form of payment.

Please ensure that all returns are sent separately. Each label is uniquely coded and associated with a particular order. Using one return label for two separate orders may cause delays in your refund process.

Please send an email at Ccare@leloftdeparis.com.

All items eligible for return must be returned within 14 days after purchase. After 14 days of purchase, we will no longer be able to offer you an exchange. Please note that store credits are only applicable to products and not services.

To be eligible for a return, the item purchased must be unused, in its original packaging, and the same condition that it was received.

For the promotional code, only one code is applicable.

Did not see a price reduction after applying the discount code? Check if:

• You have entered the exact code.
• The code may be expired.
• The code may be valid for a particular product only.
• You may have obtained the code from an unauthorized third party website.

For more questions, please call us at 949-207-335 or send an email at Ccare@leloftdeparis.com.